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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
| Can I get a dedicated IP?
We follow strict ARIN guidelines. The only sites that will be sold dedicated IPs are those...
| Can I purchase an SSL certificate from Hostspring?
Yes, the certificates we sell are GeoTrust 128-bit InstantSSL certificates. The cost is...
| Do you allow Adult websites?
It is our policy NOT to host any adult content on our servers. There are various legal and...
| Do you offer a money back guarantee?
All of our shared hosting plans come with an unconditional guarantee. If you are not satisfied...
| Do you offer SSH or Telnet access?
For security reasons, we DO NOT offer SSH or Telnet access at this time.
| Do you offer Windows hosting or services such as ASP, IIS, .NET, MsSQL, MS Access, etc.?
We do not currently offer Windows hosting, nor any Windows based services, such as IIS, ASP,...
| Do you perform server backups?
Yes! We perform daily backups of our entire system for disaster recovery purposes. If you need...
| Do your servers support FrontPage Extensions?
All of our shared hosting plans support Microsoft FrontPage extensions. We support extensions...
| How can I pay for my account? What are your payment options?
At this time, we only allow payment by credit card (MasterCard, Visa, Discover), PayPal, Money...
| How long does it take for an account to be setup?
We manually review all new signups for fraud. This helps protect both you and us. Once the...
| What control panel do you use?
All of our shared hosting packages come equipped with cPanel, one of the most popular control...
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